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Terms & Conditions – Tours

TOUR RESERVATION POLICIES

  • Reservations for excursions and transport services will be confirmed by email.
  • All modifications and cancellations must be sent in writing (e-mail) to our reservations department ([email protected] )
  •  The booking request must indicate the passenger’s name, number of persons (indicate adults and children), date, tour or service to be provided.
  • Guests will be picked up at the hotel or at the advised location. They must be ready 5 minutes before the tour departure at the pick-up location (reception, lobby, condominium or house).
  • On regular tours, your guide and/or driver can only allow a 5-minute wait to be respectful to other customers who are picked up. Remaining customers are responsible for arranging to catch up on their own costs.
  • If you have not been picked up after 5 minutes of your pick-up time, please call our office.  (506) 2201-5024 or 24/7 (506) 8719-9020.
  • Closed shoes are recommended for hiking, horseback riding and canyoning.
  • Maximum weight limit for excursions:

Horseback riding: 200 pounds or 90 kg. Costa Rican horses are smaller in the framework of other countries.

  • Whitewater rafting,
    zip lines or canyoning: 225 pounds or 102 kg
  • Maximum waist size
    for zip lines or canyoning: 42 in or 106cm. Please contact us if
    you have any concerns about this.
  • Children under 6
    years old cannot take an adventure tour.

PAYMENT POLICIES

  • 50 % of payment is due at time of booking.
  • Payments by PAYMENT LINK via our secure, online 3 Monkies method of payment, operations will provide this link (Visa/MasterCard/American Express) or direct deposits in US Dollars to local bank accounts. Please, ask for bank listings. (related transaction fees will be covered by buyer.)
  • Reservations are not confirmed until we acknowledge receipt of written service request and/or credit card authorization form.

CANCELLATION POLICIES

  • Cancellations are effective on the date when written notice is received in our Reservations Department by e-mail.
  • Should cancellations must be written to [email protected] .
  • Cancellation refund will apply within 48 HOURS NOTICE before service or Cancellations are NOT refundable.

REIMBURSEMENTS

  • Refunds will be made upon receipt of the written cancellation and the corresponding amount will be refunded (if applicable).
  • If customers are given a refund, it will therefore be how the payment was made.
  • In all cases, 3 MONKIES TOURS will not authorize any refund for late cancellations or non-shows.

PRIVACY POLICY

  • All information regarding our guests will be kept for 3 Monkies Tours internal use only.
  • The information given or entered on our website will not be provided to any other source under penalty of applicable law.

INABILITY TO PERFORM

  • It is agreed that 3 MONKIES TOURS will be relieved of its obligations in the event of natural disasters, fire, strike lockout, order of government authorities or any reasonable circumstances beyond its control

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